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FAQ

Why Scandinavian Design?

The climate across Sweden and Scandinavia is unforgiving: harsh, cold and wet. Our Scandinavian Designed Rainwear is created especially for this weather and its quality reflected in the sheer number of people who continue to attend school, work and adventure outside, regardless of the weather. We believe in the quality of protection these products offer from the wind and rain, and introduced them to Australia so that everyone can enjoy the great outdoors.

What does OEKO-TEX® Standard 100 Certified fabric mean?

The Standard 100 by OEKO-TEX® is a worldwide consistent, independent testing and certification system for raw, semi-finished, and finished textile products at all processing levels, as well as accessory materials used. OekoTex textiles and fabrics are certified free of harmful chemicals and are safe for human use. Organic certification means that textile and fabric products are grown according to strict guidelines on the use of petroleum based fertilisers, pesticides and synthetic products. Our Elka, Ilse Jacobsen, Vogelein, Didriksons and range have OEKO-TEX® Standard 100 Certified fabric.

Washing Instructions

All our Waterproofs wash extremely well and are Machine washable. Please refer to the individual label for your item.

  • Always hang the garment up inside out to dry when wet outside in the sun. The garment should be completely dried before packing away.  The best way to store and preserve our Kids Rainwear is to hang the garment inside out on hangers on a clothesrack. Alternatively for Early Childhood Centres to store them loosely inside out in a laundry basket where they get ventilation.
  • Do not soak.
  • Do not tumble dry or use drying room.
  • Do not bleach.
  • Avoid extended washing.
  • Close zips and buckles before washing.
  • Wash garments of the same colour.

Pricing

All products advertised on the MK Nordika website are in Australian dollars and include 10% GST. If you are shopping from a country other than Australia, the GST amount will be deducted at check out.

Ordering

Orders and payments can be made through the MK Nordika website.

Alternatively you can contact us with any further questions you may have.

Payment Options

We accept payments via our website of all major credit cards via our payment gateway system Square, Paypal, Afterpay and Zippay.

For orders placed via telephone, please call at +61410914446

Shipping

MK Nordika ship Worlwide.

Australia

Standard Shipping: approximately 2-4 business days, flat rate of $9 within Australia, or $12 for express post. All parcels are sent via Auspost.

The estimated delivery time is calculated once your parcel has left our warehouse.  Please note these are only estimated times. Delays may occur during public holidays and peak holiday seasons.

FREE local pickup! You can choose to pick up your order in Jan Juc, Victoria.

We aim to dispatch all orders in stock within 1 business day.

Unsuccessful deliveries will be redirected to your nearest Australia Post Office.

International Delivery

Australia Post calculates the cost of all our international deliveries.

  • For NZ we charge a flat rate of $15 with Australia Post.
  • For Europe we charge a flat rate of $30 with Australia Post.
  • For US & Canada please order at www.mknordika.com
    We offer Free Shipping on all orders over US $65.

MK Nordika does not accept any responsibility for any loss or damage of items/parcels once they have left our office.

TAXES & DUTIES

All International orders may be subject to duties  or taxes upon arrival in your country. We do not cover taxes and duties. As is very standard process with applicable countries, duties can be paid online or with the delivery driver,  and you’ll be kept informed. Each country has different rules but some charge duties, GST or VAT on goods purchased online.

USA: If your order is below the US threshold ($800), your order will arrive at your shipping address without incurring taxes & duties. For more information about taxes & duties in USA please read here: https://www.cbp.gov

Canada: Rates in Canada depend on your province or territory. There will be a GST charge, as well as a PST or HST depending on your location. The Canadian threshold is CAN $20. For more information about taxes & duties in Canada please read here: https://www.canada.ca

New Zealand: You may be charged duty if your order is above NZD$1000.

UK & Europe:  Both UK & Europe charge VAT on international online purchases. VAT rates vary by country.

Returns Policy

At MK Nordika we value our customers. We will accept a return for an exchange or refund providing that the items are returned in their original condition.

Please notify us via email within 30 days of receipt of your items. Once we receive the unwanted items a refund or exchange will be processed. We are sorry that the postage and packing will not be refundable.

Please note: Sales items cannot be exchanged or refunded.

Faulty Items

At MK Nordika every item is checked and packaged with the utmost care. We are unable to take responsibility for loss or damaged goods in transit. If an item is found to be faulty, please notify us via phone or email within seven days of receipt of the item. We will be happy to give you an exchange or refund.

The delivery fee for the replacement item will be covered by MK Nordika.